Frequently Asked Questions
1Am I locked into a contract?
No. We don’t use shady cell phone provider tactics here. We believe in earning your business month after month, and you can cancel your service with us at any time, risk free. The Micro Maintenance and Small Business packages have a minimum initial contract though (See all our maintenance packages)
2Which payment methods do you accept?
We accept all major credit cards including Mastercard, Visa, Discover, and American Express. After signup, cards are auto-charged each month on a recurring basis until you decide to cancel or upgrade your plan.
3Do you offer web hosting?
We don’t. We work closely with a huge number of providers, and have direct access to higher tier support at a number of hosts, but we aren’t in the hosting business. We’re in the business of being your advocate, which would be really hard if we were your hosting provider too.
4What's NOT included in the maintenance service?
Unacceptable support requests would include:
- Custom theme/plugin development
- Site design
- SEO setup/troubleshooting
5What if I don't need monthly support?
Chances are you probably do need monthly support. If nothing else we're an extra level of assurance to protect your website, but if all you really need is quick help for a single task, we offer a pay-as-you-go service at $75/hr – 1 hour Minimum charge. Please follow this link for the single task service: Pay As You Go
Web Support NYC
A USA Company based in
New York City
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